Emergencies

Portland Vets provides an outstanding level of care for our hospitalised ill, critical care and post operative patients, with veterinary surgeons on site monitoring them 24 hours a day.

We provide an Emergency out of hours service up until 11pm, all you need to do is call our normal line 01342 327799 to obtain the number of the duty veterinary surgeon.

After 11pm any new cases are admitted to a specialist emergency clinic in Godstone http://veterinaryreferralcentre.com/emergency-centre/ call 01883 744812. This ensures our team are well rested and performing to a high standard the next day, and that you, our clients, receive an excellent emergency service around the clock; and should your pet already be in our care they will continue to be monitored and treated by our dedicated qualified veterinary interns, who stay up all night to care for them, and meet their every need, only NEW emergency calls after 11pm will be seen off site.

Using the Portland Vets Emergency Service

IN THE CASE OF AN EMERGENCY PLEASE CALL THE NORMAL PRACTICE NUMBER – 01342 327799
We hope that you never have need to contact us outside of opening hours but we do understand how worrying it is if your pet suddenly becomes ill or injured. Our vets share the “on call” between them and http://veterinaryreferralcentre.com/emergency-centre/ there is always a Veterinary Surgeon available 24/7 in the case of a genuine emergency. We also have veterinary interns onsite, providing care if your pet needs overnight hospitalisation. House visits may be possible for our registered clients, however this will always be at the discretion and/or availability of our on duty vet.

This out of hours service is primarily for the use of our registered* clients and their pets.  We can see unregistered clients out of hours but there is an additional surcharge.

Here are a few tips to help you through the process of contacting us and to give you an idea of what will happen if you do:

  • Call the Normal Surgery Telephone number. You will hear an answer phone message which will give you the mobile telephone number of the Veterinary surgeon that is on call or the specialist emergency clinic. Have a pen ready to write this down. Please note that this number changes regularly and may not be the number you called out of hours in the past.
  • Call the mobile number given on the answer phone. It will be answered by the duty vet. In the rare event they are on another telephone call at the time or out of mobile service area please call back within a few minutes.
  • Please DO NOT just turn up at the practice as it will be closed.
  • When you speak to the vet he/she will ask you questions about the emergency. Please make sure that the person making the phone call knows the details of the emergency.
  • If the vet thinks your pets condition is urgent but not immediately life threatening you will be advised of the costs and given the opportunity to decide whether you feel your pet can wait or if it should be seen.
  • If your pet has an immediate or life threatening emergency be prepared to make some immediate decisions and listen carefully to advice that is given.

Call immediately if your pet has one of the following emergencies:

  • Poisonings – please keep the packaging and bring it with you to the surgery. The vet can contact the poison information service (vpis) while you are on route to the surgery and save valuable time. You are now able to contact the vpis directly 02073 055 055 should you just need advise.
  • Road Traffic Accidents – most injured animals can be moved safely and quickly on a blanket or towel for a dog or wrapped in a towel and put in a box for a cat. Please contact the vet for advice if you are unsure, and bring to the appropriate emergency clinic as advised.
  • Bloat or Gastric Dilation – If your large breed dogs stomach is suddenly distended.
  • Breathing Difficulties
  • Male cats attempting to urinate frequently and passing very little or nothing at all.
  • Persistent vomiting and diarrhoea in an unwell or young patient.
  • Any other condition that appears to be making your pet suddenly seriously ill.

Costs

Providing our clients with a 24 hour emergency service is part of our dedicated promise to you and none of our vets begrudge their time in helping an emergency case. You will always be seen by one of our own vets vets before 11pm and a dedicated emergency clinician after, and your pets will be cared for by our own dedicated vet and nursing team 24 hours a day, if admitted before 11pm.

However, having a qualified veterinary team available 24 hours a day is very costly and there is an emergency surcharge that applies out of hours. The rate is dependent on the time of day/night that you are calling. As with all our standard terms and conditions we expect payment at the time of treatment.

*  Registered clients are those who have been seen by one of our vets within the last 12 months.