
November 2020 Dental Promotion 25% off!
Despite the latest Covid restrictions we will be continuing with our dental promotion month at East Grinstead. As many pets are in
Portland Vets’ protocols have been developed in line with current recommendations from RCVS, BVA and the Government. On 5th January 2021 the Covid alert level was raised to level 5 by the government and the whole country was placed into LOCKDOWN and Teir 4 restrictions applied. All 3 Portland Vet Practices will not be permitting clients entry in to any of the practice buildings. This transition is taking place in line with legislation and guidance, in the context of safe working practices, whilst limiting the number of social contacts made each day. We will continue to assess all appointments on an animal welfare basis. Any pet that requires veterinary attention, treatment and preventative health care will be seen on this basis. We will be performing annual vaccinations based on your individual pets health risk. (Please do contact your branch directly if your pet is due their vaccinations to ascertain their risk). All primary vaccinations will be given. However puppies will have their vaccines given at 8 and 12 weeks reducing your visits to the practice in line with government guidelines. Any non urgent healthcare treatments will be assessed on a case by case basis, considering their individual welfare needs. We continue to work with you to follow the guidelines, and ensure that we minimise the risk of spreading Coronavirus infection. For this reason we ask that clients travel to their nearest Portland Vets practice for treatment, unless otherwise advised by a team member.
Our East Grinstead and Horley surgeries remain on normal opening hours and a full working team. The Edenbridge branch remains open on reduced hours, 9am to 5pm Monday to Friday.
The following must be adhered to, whilst waiting:
All medications, prescriptions, food etc. should be pre ordered by telephone, or email, allowing us to provide ‘click and collect’, all collections before 5:30pm. This will provide a more efficient service and keep waiting times to a minimum.
Consultations will continue outside the building for the time being, to maintain social distancing for our Veterinary teams. Please report to our temporary outdoor reception at the store room door (East Grinstead) or window (Horley and Edenbridge) on arrival, a team member will come out to the car park and collect your pet for their appointment. Then follow the guidance from your Vet or Nurse to pay and collect any medications prescribed.
What we are asking our clients to do to protect the Portland Vets team and other visitors:
What the Portland Vets team will do to protect themselves and their clients:
These ways of working will need to be in place until the government lift the LOCK DOWN restrictions. We all have a duty to prevent the spread of Covid-19 and this new more contagious variant. If strict social distancing guidelines are not adhered to, we risk an outbreak within our teams; which would result in a temporary closure of the practice and compromise patient welfare.
With government recommendations constantly changing we will update accordingly, so please do keep checking here and our social media platforms to remain informed of our protocols. We hope that everyone stays safe and well, whilst we continue to work hard to provide health care for all of your pets.
Please read this if you are concerned about your pet and Coronavirus.
Keeping your pet fit and healthy is the cornerstone of our caring practice. It is ultimately what we all want for our pets! We are your A-Z provider of health care. Read more for details of Pet Health Plans and all we can do to maintain your pet in tip top shape!
Read moreWhen your pet is ill it can be a very worrying time. Our Practice is able to offer you and your pet an extremely high level of both expertise and facilities. Our vets have been chosen for their compassion as well as their considerable skills and will always be happy to discuss diagnostic and treatment plans. Add in our our 24 hour onsite Veterinary Care (Mon-Fri) and your pets are in safe and caring hands! Our facilities include
Read moreProviding our clients with a 24 hour emergency service is part of our dedicated promise to you and your pet. Our hospital care is outstanding with a qualified Veterinary Surgeon or Veterinary Nurse caring for their hospitalised patients all night.
If you have an emergency requiring medical attention outside of working hours please initially call the surgery on 01342 327799.
Read moreWith town centre location, and client parking whilst visiting the practice.
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Portland Vets is a family-owned, independent, small animal veterinary practice that offers the highest standards of patient and client care.
We provide tailored, individual care to each of our patients by
We meet the needs of our clients by
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